When a project is going off the rails and the key stakeholders are looking to you for answers it all starts to look a little too hard. The last thing you want is another “problem” to exacerbate the situation and push things over the edge
There is relief. Like reaching for a Bex and taking a good lie down, Simient’s project rescue service will give you comfort that things will soon be back on track.
The return on the investment that you have made in information systems is often realised through the veracity and depth of the reporting that you are able to get from them. Many managers and executives are unfortunately hamstrung in decision making because the right information is not available and if it is it is last month’s information. Using last month’s reports to manage your business is a bit like driving by looking only at your rear view mirror.
CRM is a business strategy, not a software product. Effectively managing the customer lifecycle – from marketing to sales to service – is critical to every company’s profitability and growth. Similarly stakeholder management in government and not for profit is just as critical as citizens demand better and more consistent services to be delivered.
Organisations are constantly changing to meet the new challenges that their operating environments bring. Public sector organisations operate in a changing legislative environment and private sector organisations have to keep up with regulatory changes while striving for competitive advantage. Both public and private sector organisations are driving to increase efficiency and to do more with less.
Organisations utilise applications systems to support their operations. In the landscape of change, many find themselves patching and updating existing and legacy systems to stay in line. They spend far less time – generally 30% or less – in delivering increased efficiency through innovation and service improvement. Herein lies the application support dilemma, how do we better leverage our expensive IT development assets in this fast changing world?